FAQs
FAQs about Artwork & Branding, Quoting & Payment, Order Processing, Delivery & Returns, Product Selection & Samples and Online Ordering Tools
Artwork & Branding
- Can I see an image of the product with my logo on it?
- In what format do I need to send my artwork?
- What kinds of branding methods do you offer?
- What is the smallest size text can be embroidered?
- My logo is a different colour – can you change it?
- If I do not have a logo, can you help me design it?
- If I do not have a vector logo, can you help?
Quoting & Payment
Order Processing
Delivery & Returns
- I need my order delivered urgently – can you help?
- How long does shipping take?
- How long will it take for me to get my order?
- Can I check the status of my order?
- What are your freight charges?
- Can you ship to multiple locations?
- Can I return items?
- How do I return an item?
- Will I need to pay freight for my return?
- Do you ship to PO boxes?
- Do you ship internationally?
- Can I pick up my order from your Sydney warehouse?
- What currency do you charge in?
- What if I am not happy with my order?
Product Selection & Samples
- Is there a minimum order quantity?
- Can I see a sample?
- Can I order a sample with my logo?
- Can you help me choose the right product?
- Can I mix sizes within the minimum order quantity?
- Can I order if I’m not a business?
- How can I check sizing for apparel?
- Do you offer premium brands?
- Do you offer kitting services (e.g. onboarding packs)?
Online Ordering Tools
- Do you offer inventory management and fulfilment?
- Can you build an online ordering platform for our team?
- Can you custom-make an item if I can’t find it on your site?
- Can I order via email?
- Is an account required to order?
- How do I know your products are ethically sourced?
- Can I browse eco-friendly options?
- Can I filter products by colour or material?